Overview

The Solution Administrator plays a vital role in ensuring the smooth and efficient communication and execution of Statement of Work (SOW) administration.

Name

The contract work shall be conducted under the name of Dazmii and shall maintain supporting services for office tools, software, marketing, travel, insurance, and health coverage necessary for performing services.

Day-to-Day Operations

The Solution Administrator shall provide their full-time (160hrs a month) services and best efforts on behalf of the contract. The Solution Administrator shall receive hourly pay for services rendered to the contract. Dazmii shall have primary rights to manage and control the contract and its business.

Enter deliverables and scope details from the Statement of Work (SOW) into the resource management system, configure centralized location for intake and collaboration of work, data, and project materials, communicate tasks and requirements to the Operational Coordinator, and client communication and collaboration for obtaining project materials.

The Solution Administrator reports directly to the Solution Manager.

Key Responsibilities

The Solution Administrator is responsible for monitoring operational performance, maintaining accurate records, and addressing customer inquiries. Key responsibilities include:

1. Enter Deliverables and Scope Details into resource management System
   • Each contract in the system is populated with the details of project estimate, contract, or estimate.
   • Tickets represent deliverables of contract, with due dates, and estimated budget.
2. Centralized Collaboration
   • SharePoint or similar system is setup in compliance with Standard Operating Procedure (SOP).
   • Directories are established and maintained in compliance with SOP.
   • Security and access are issued to responsible parties.
3. Project Materials & Client Items
   • Responsible for obtaining all materials necessary to effectively execute scope. This includes but is not limited to data, attachments, contacts and people of interest.
   • Obtain and setup system access for all environments of interest in compliance with password management system, SOP, and Policies.
   • Obtain and make available any access instructions.
4. Perform Billable Work
   • Proactive identification of opportunities to be billable.
5. Continuous Improvement
   • Make adjustments to process and procedure that improve quality, communication, and effectiveness.

Compensation

Compensation will be in the form of hourly pay and is subject to increase based on Resource Manager’s discretion, however, never lower than the amount specified in this contract. Dazmii performs work in the form of Roles. Roles are defined in Appendix A and work is delegated and compensated defined herein.

Pay Rates vary based on role and experience.

To clarify the application of pay rates, each contract may include opportunities for pay increases. Any decision to raise pay for a specific ticket, resource assignment, or contract rests solely with the Resource Manager's discretion. It is important to note that an increase granted for a particular ticket, resource assignment, or contract does not establish a new default pay rate for that role or employee.

Employees may also be eligible for a merit-based pay raise, which can set a new default pay rate. However, it is essential that this new pay increase is clearly communicated to the employee as an official change in their pay rate.

This position is subject to receive a bonus, however, based business performance and is not guaranteed.

Medical Benefits

1099 Contractor is not eligible for medical benefits. W2 employees are eligible for medical benefits.

Personal Time Off

Personal Time Off is not paid and is not to be confused with Paid Time Off. Employee agrees to be available full-time billable employment with no less than 30 business days a year of absences.

Term/Termination

The terms of this Agreement shall be for a period of 1 year, unless the contractor request in writing to a shorter period. Should the partnership be terminated by unanimous vote or primary business owner, the assets and cash of the partnership shall be used to pay all creditors, with the remaining amounts to be distributed to the partners according to their proportionate share.

Code of Conduct

Code of Conduct is applicable outside business relations and each contractor agrees to maintain a code of conduct that is in the best interest of Dazmii. Behavior that negatively impacts or impedes Dazmii’s credibility will sever this agreement leaving partnership nullified.

Disputes

This Contractor Agreement shall be governed by the laws of the State of Arizona. Any disputes arising between the partners as a result of this Agreement shall be settle by arbitration in accordance with the rules of the American Arbitration Association and judgement upon the award rendered may be entered in any court having jurisdiction thereof.