Overview

The Solution Manager plays a vital role in ensuring the smooth and efficient functioning of an organization’s daily operations. This position serves as a bridge between various departments, facilitating communication and collaboration to optimize processes and enhance productivity. The Operations Coordinator is responsible for supporting operational activities, managing documentation and reporting, and assisting with project management.

Name

The contract work shall be conducted under the name of Dazmii and shall maintain supporting services for office tools, software, marketing, travel, insurance, and health coverage necessary for performing services.

Day-to-Day Operations

The Solution Manger is responsible for developing and determining scope development and documentation.

Key Responsibilities

A Solution Manager is responsible for overseeing the development and implementation of business solutions within contracts. Here are some key responsibilities:

1. Solution Development
   • Collaborating with stakeholders to understand business needs and developing solutions that meet those needs.
   • Provide a comprehensive budget estimation.
   • Develop and deliver Statement of Work (SOW) contractual agreements.
   • Identify scope change opportunities and occurrences documented and executed on a Change Order (CO) contract.
2. Project Management
   • Managing projects from inception to completion, ensuring they are completed on time, within scope, and budget.
   • Work closely with Operations Coordinator to ensure smooth, execution, and on-time delivery of deliverables.
3. Stakeholder Communication
   • Acting as a liaison between various stakeholders, including management, clients, and technical teams, to ensure everyone is aligned with the project goals.
4. Requirements Gathering
   • Identifying and documenting business requirements and translating them into technical specifications and SOW.
5. Solution Design
   • Designing and architecting solutions that are scalable, efficient, and meet business requirements.
   • Anticipating and identifying client requirements and potential project challenges or necessary services.
6. Performance Monitoring
   • Monitoring the performance of implemented solutions and making necessary adjustments or improvements.
7. Quality Assurance
   • Ensuring that solutions meet quality standards and comply with regulations or company policies.
   • Ultimate scope and solution compliance and execution.
8. Risk Management
   • Identifying potential risks and developing mitigation strategies to address them.
9. Training and Support
   • Providing training and support to users and stakeholders to ensure successful adoption of the solution.
10. Continuous Improvement
    • Continuously evaluating and improving existing solutions to enhance efficiency and effectiveness.

Compensation

Compensation will be in the form of hourly pay and is subject to increase based on Resource Manager’s discretion, however, never lower than the amount specified in this contract. Dazmii performs work in the form of Roles. Roles are defined in Appendix A and work is delegated and compensated defined herein.

Pay Rates vary based on role and experience, however, this position is salary.

To clarify the application of pay rates, each contract may include opportunities for pay increases. Any decision to raise pay for a specific ticket, resource assignment, or contract rests solely with the Resource Manager's discretion. It is important to note that an increase granted for a particular ticket, resource assignment, or contract does not establish a new default pay rate for that role or employee.

Employees may also be eligible for a merit-based pay raise, which can set a new default pay rate. However, it is essential that this new pay increase is clearly communicated to the employee as an official change in their pay rate.

This position is subject to receive a bonus, however, based business performance and is not guaranteed.

Medical Benefits

1099 Contractor is not eligible for medical benefits. W2 employees are eligible for medical benefits.

Personal Time Off

Personal Time Off is not paid and is not to be confused with Paid Time Off. Employee agrees to be available full-time billable employment with no less than 30 business days a year of absences.

Term/Termination

The terms of this Agreement shall be for a period of 1 year, unless the contractor request in writing to a shorter period. Should the partnership be terminated by unanimous vote or primary business owner, the assets and cash of the partnership shall be used to pay all creditors, with the remaining amounts to be distributed to the partners according to their proportionate share.

Code of Conduct

Code of Conduct is applicable outside business relations and each contractor agrees to maintain a code of conduct that is in the best interest of Dazmii. Behavior that negatively impacts or impedes Dazmii’s credibility will sever this agreement leaving partnership nullified.

Disputes

This Contractor Agreement shall be governed by the laws of the State of Arizona. Any disputes arising between the partners as a result of this Agreement shall be settle by arbitration in accordance with the rules of the American Arbitration Association and judgement upon the award rendered may be entered in any court having jurisdiction thereof.